Consultant Release Management
At Keylane, we are looking for a Consultant Release Management to strengthen our Support & Release Management department. In this role, you ensure that changes to our software are delivered to our customers in a controlled and predictable manner.
Key About Your Role
As a Consultant for Release Management, you are a key link between Product Development, Professional Services, Support, and our customers. You consistently ensure stable, predictable, and high-quality releases across all environments.
You will combine operational release coordination with continuous improvement of release processes, helping Keylane move towards one standardized way of releasing for all customers.
Key About your team
You will be part of the Support & Release Management department, a team of driven and experienced colleagues forming the bridge between customers and Product Development.
The team consists of diverse expertise (pension, actuarial, technical) and works closely with colleagues in the Netherlands, Denmark, and India, each bringing their own strengths.
Check out our blog posts and videos to see what it is like to work at Keylane
Key About Your Responsibilities
- Work closely with Product Development- and Keylane Professional Services teams to support customers with releases.
- Troubleshoot, analyze, and help resolve issues related to releases and deployments.
- Coordinate internal and external stakeholders around releases on both test and production environments.
- Ensure smooth planning, communication, and execution of releases.
- Collaborate with internal teams to integrate new features and enhancements into controlled releases.
- Contribute to the development of standardized release processes across customers and products.
- Ensure work procedures, documentation, and runbooks are accurate, clear, and up to date.
- Maintain detailed records of release activities and outcomes.
- Act as backup and cover for colleagues when needed.
Key about you
- 1+ years of experience in a similar role (Release Management, Incident Management, Support, or Operations).
- Background with IT, SaaS, pensions.
- Familiarity with ITIL, ASL, BiSL, or similar frameworks is a plus.
- Strong analytical and problem-solving skills.
- Clear and confident communicator, able to work with both technical and non-technical stakeholders.
- Able to work independently as well as in a cross-functional, international team.
- Proactive mindset with a focus on quality, stability, and continuous improvement.
- Comfortable coordinating across teams and handling multiple priorities.
*A Certificate of Conduct (VOG) and reference check are part of the application process.
*Each employee within Keylane must follow training on information security and irrespective to the role basic information security responsibilities apply
This is your future work evironment
Hiring proces
Application
Share your CV and we’ll review your background to see how your skills match our team.
Informal phone call
Get to know each other, discuss your motivation and learn what it’s like to work at Keylane.
First interview
Meet your future hiring team to talk about your experience and what drives you.
Second interview
Dive deeper into your skills with a case or technical talk and meet more of the team.
Job offer
If we’re both excited, we’ll make you an offer and discuss start date and onboarding.